RapidReach — How does it work?

A call–out with RapidReach can be started in many different ways. The user can quickly and easily define and start a call-out at the time of the incident, or activate a pre-defined call-out, known as a scenario. A scenario can be started with a few simple actions from a PC or remotely via a touch-tone phone. Scenarios can also be activated at predetermined intervals, according to a regular schedule or by external systems. After activation, RapidReach handles all communications via phone calls, paging, faxes or e–mails.

RapidReach can mobilize emergency teams and inform corporate management, key customers, local residents and media. RapidReach tries alternative numbers when it encounters a busy signal, no answer or voice mail, and tries alternative personnel when a person can’t accept the call out because of sickness or other reasons.

The entire course of communication is recorded in detail and any necessary adjustments can be made during the call-out. Afterwards, the user has access to clear and detailed information about the call–out. The information can be studied directly on screen or in the form of printed reports. Reports can be distributed automatically via fax or e–mail.

RapidReach can handle multiple call–outs simultaneously, prioritizing them so that the most important call-outs take precedence. Multiple users and multiple departments can be defined so that users can focus only on personnel and call–outs that affect their own division or business unit. Security levels are password controlled.